In season one, Roy and Moss toil in the squalid basement of a huge company, fielding IT help-desk calls. Roy has a lousy attitude coupled with an eye for the ladies, while Moss is dressed by his mother and has an aerosol can of water clipped to his belt with which to spray his ear when it gets hot. Into their life of users, pizza, science fiction and firewalls comes middle manager Jen, a punky can-do career gal who doesn't know one end of laptop from the other.

In the second series, team cohesion in IT at Reynholm Industries is running at capacity, largely thanks to work outings, dinner parties and the manipulation of cannibals in order to watch pirate DVDs.

For Moss, Roy and Jen, social networks and problems with naked calendars are welcome distractions from important duties, like protecting a certain little black box that's also known as 'the internet'.

As Moss wins big on a quiz show and Roy frets about his reputation, Jen seeks a new job. Douglas' behavior continues to put the company in jeopardy.